Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use an account on to118. They cover how your account works, how we handle deposits via DANA, OVO, or GoPay, and what applies when you access our services where local law permits.

Account registration rulesWallet and payment termsAccess by eligible regionAccount security obligationsChanges and updates policy
to118 Terms and Conditions That Cover Your Account
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data and wallet details are handled under the obligations set out in these terms, and we take that seriously. Here is what that looks like in practice across the areas that matter most to you.

Account Security Your login is protected by OTP verification on each new device session. We do not store full wallet credentials; DANA, OVO, and GoPay connections are verified at transaction time, not held on file.
Data Retention We keep account records for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of your stored data by contacting support in writing.
Cookies and Session Data We use session cookies to keep you logged in across browser and mobile sessions without requiring repeated OTP entry. You can clear these in your device settings; doing so will end your current session and require re-verification.
Requesting Changes To update personal details tied to your account — name, registered phone, or linked wallet — contact support with your account ID. Changes to payment details require wallet re-verification before the next transaction clears.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you need to raise a terms-related question, our support team handles account and policy queries directly. Reach out through the channel that works for your device and get a response from a real agent, not a form letter.

Live Chat Open the chat widget from any page on to118. Available for account, wallet, and terms queries — responses come from the support queue, not a bot.
Email Support Send your question to our support address for written terms clarifications, account disputes, or formal requests tied to your account data.
Help Centre The Help section covers common terms questions — account ownership, payment conditions, and what happens when access rules change in your region.

Common Questions About These Terms

Straight answers to what people actually ask when they read through these terms for the first time.

Yes, terms are updated when services or regulations change. The revised version appears on this page with a new effective date. Continued account use after that date counts as acceptance.

Access depends on whether local law in your current location permits it. These terms do not override local restrictions. If your region prohibits online wagering, your account access may be suspended.

If an account is suspended for a breach of these terms, any eligible wallet balance is reviewed under our dispute process. Contact support with your account ID to begin that review.

Yes. The same terms apply whether you access to118 through a mobile browser, a saved app shortcut, or a desktop session. Device type does not change your obligations or our commitments.

Submit a closure request through Live Chat or email support. Pending withdrawals to GoPay, OVO, or DANA are processed before the account is deactivated, subject to standard verification steps.

Raise a formal dispute through email support with your account ID and the specific term in question. Our team reviews each case individually and responds in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.