Reference

How to118 Handles Your Personal Data

This page explains exactly what data we collect when you use to118, how we store it, and what rights you have over it.

Account data protectedDANA, OVO, GoPay transaction privacyCookie controls availableData access on requestIndonesia-region policy scope

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

to118 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with to118, we collect the details you submit during registration — name, email address, and the phone number linked to your login. When you make a deposit or withdrawal using DANA, OVO, or GoPay, we record the transaction reference and amount

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to reconcile your account wallet accurately. We do not store your full e-wallet PIN or password at any point. Device data — browser type, screen size, IP address — is collected automatically to keep your session secure and to detect unusual access patterns. We also collect
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in-session behaviour such as which pages you visit, so we can improve how the lobby is presented on mobile. All data collection is carried out only to the extent needed to operate your account, process payments, and provide support. Availability of this service depends on local
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law and eligible regions. If you are in Depok or anywhere across Indonesia, the same policy applies to your account. We do not sell your personal data to third parties, and we do not share it with advertisers.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or via our help desk form. We aim to respond to data-related requests within a reasonable timeframe after identity verification.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our team will verify your identity before accessing any account or personal data details.

Email Support

Send your data request or privacy query to our support email address. Include your registered phone number so we can match your request to the right account.

Help Desk Form

Use the contact form in the Help section of your account. Select the Privacy category so your request reaches the right team without delay.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply account-level security measures across every part of the platform — from login to payment processing. Here is what that looks like in practice, across the four areas that matter most to your privacy.

Account Security

Your account login is protected with OTP verification sent to your registered mobile number. We do not allow password resets without confirming your identity through this step first.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the mobile lobby is used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

We keep your account and transaction data for as long as your account is active and for a period after closure as required by applicable regulations. You can request deletion where local law permits this.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay — strictly to complete your transactions. No data is passed to marketing networks or unrelated third parties.

Questions About Your Privacy Rights

Here are the questions we get asked most often about how to118 handles personal data, what your rights are, and how to act on them.

We collect your registration details, transaction references from DANA, OVO, or GoPay deposits, device identifiers, and in-session activity needed to run your account and process payments accurately.

Yes. Submit a data access request through live chat or the help desk form. We verify your identity first, then provide a summary of the data linked to your account within a reasonable timeframe.

We share transaction data only with the payment processors involved — DANA, OVO, GoPay — to complete your deposits and withdrawals. We do not share your data with advertisers or unrelated third parties.

Contact us via live chat or email and select the Privacy category. We will review your request and action deletion where permitted under applicable local law and regulatory retention requirements.

Session cookies keep your login active as you move between lobby sections on your phone. Analytics cookies help us understand which pages load well on mobile. You can manage both through your browser settings.

No. We never store your DANA, OVO, or GoPay PIN or wallet password. Only the transaction reference and amount are recorded to reconcile your account balance after a deposit or withdrawal is confirmed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How to118 Handles Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

Help Desk Form

How We Protect and Manage Your Information

Account Security

Cookie Controls

Data Retention

Third-Party Sharing

Questions About Your Privacy Rights

01 What personal data does to118 collect from my account?

02 Can I request a copy of the data to118 holds about me?

03 Does to118 share my data with third parties?

04 How do I ask to118 to delete my personal data?

05 How does to118 use cookies on mobile?

06 Is my e-wallet PIN stored by to118 when I pay via DANA or OVO?

Privacy Policy

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