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How We Handle Your Account and Data

Our legal terms cover how to118 manages your account, your data, and your rights as someone using the platform where local law permits. Everything from cookie handling to account closure is laid out here — no hidden clauses, no vague conditions.

Account Data PolicyCookie ConsentUser RightsJurisdiction AppliesContact Paths Available
to118 How We Handle Your Account and Data
POLICY CONTACT

Reach Us About Legal or Account Matters

Questions about your data, access rights, or account terms come through the same support paths we use for everything else. Start with live chat for anything time-sensitive — it's the fastest way to get a response from our Indonesia support team.

Live Chat Open the chat icon on any page. Our support team handles data requests, account queries, and policy questions. Response times vary but this is the fastest path.
Email Support Send your request to the support address listed in your account dashboard. Include your registered account details so we can verify and respond accurately.
Account Dashboard Your account settings panel shows linked wallets — DANA, OVO, GoPay — and lets you update contact details, review session activity, and submit data correction requests directly.
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

Our approach to account security and data protection is built around a few practical commitments. We apply SSL encryption across the platform, which means data moving between your device and our servers — including payment confirmations via DANA, OVO, or GoPay — is protected in transit. Account access uses OTP verification by default, so a login attempt from an unrecognised device triggers a code to your registered number before access is granted.

Data Retention

We keep account data for as long as your account is active and for the period required under applicable law after closure. You can request a summary of what we hold at any time.

Cookie Control

Cookies here are limited to session management and basic analytics. No behavioural advertising cookies are set by default. Adjust preferences through your browser at any time.

Account Security

OTP login verification is active on all accounts. If you notice a session you don't recognise, use the account dashboard to end it and contact support to flag it immediately.

Data Correction Requests

If any information on your account is incorrect — name, contact detail, linked wallet — submit a correction request via the dashboard or email support with your account ID attached.

Your Questions About Our Legal Terms

These are the questions we get asked most often about how our legal terms work. If yours isn't here, live chat or email support will get you a direct answer.

Access depends on local law and the eligible region you're in. If online gaming is not permitted under the law where you're located, you're not eligible to register or use the platform.

We collect your name, contact details, and the payment method you link — such as DANA, OVO, or GoPay. This is used for account verification, transactions, and support. Nothing is sold to third parties.

Account data is retained for the period required under the applicable legal framework after closure. Once that period passes, we follow a defined deletion schedule. You can ask about the timeline via support.

Yes. Use the account dashboard to submit a data correction request, or contact support by email with your account ID. We'll confirm receipt and respond within a reasonable timeframe.

Contact support via live chat or email to initiate account closure. Any remaining wallet balance linked to DANA, OVO, or GoPay should be withdrawn first. Data deletion follows the retention schedule after closure.

We use session cookies and basic analytics cookies. No advertising or tracking cookies are set by default. You can manage or disable cookies through your browser settings at any time without affecting account login.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.